Poor customer service
As much as customer service agents tend to address customers politely and ethically, most of them tend to be ignorant of issues that they are addressing. A customer would end up not being assisted in the long run because the real problem that prompted them to try and reach customer service is hardly satisfactorily solved.
Most times, they offer solutions that are already available, and it is possible that you have tried them out and failed, and that is why you are trying to reach them for more informed solutions.
Cardboard wastage
Environmentalists have raised legitimate concerns over the use of cardboard boxes. Thes boxes which amazon is fond of using in packaging are rarely reused, and millions of them are shipped yearly and end up in garbage sites. The real concern that the environmentalists are worried about is the cutting of more trees to make more card boxes.
From delayed salary to inhumane treatment, amazon still makes the working conditions of their employees to be considered unethical. The employees do not receive paid time off even if feeling unwell; they are only allowed 80 hours of sick days per year. Some workers are reported to work very long hours, which causes fatigue and results in severe medical problems if not addressed.
Independent bookstores are facing a shutdown because of amazon’s huge grip on the book industry. Other businesses are also facing similar threats due to the huge competition that amazon is posing.
It is not convenient
High prices
Most customers complain that amazon sells products way too expensive than what the brand manufacturer would. The products sometimes tend not to be worth much due to prolonged shipping prices and the time it takes to reach the customers. This however does not affect amazon prime users that much due to an already overinflated subscription price.
Fake reviews
What annoys most users is the overwhelming flood of fabricated and bot accounts that give fake reviews on product pages to attract sales. Most reviews are added by sellers who fail to make enough sales due to poor product quality or just poor marketing strategies. This has led to the continuous purchase of wrong products by unsuspecting customers. which contributes to a waste of their time, effort, and most importantly money.
Large carbon footprint
Environmentalists are at it again with more legitimate concerns on the issue of carbon emission by amazon which does not settle well even with most people who are not much into environmental conservation.
