What Does It Usually Look Like?
Product Cost
How To Pair Your Remote?
Step 1: Insert two AAA batteries in the correct orientation after pulling the latch of the remote battery door down.
Step 2: Access your Alexa app, open up settings on the left navigation menu.
Step 3: Select the Echo device and click on the option “Pair Remote”. There is also an option of “Forget Remote”. If you are replacing an old product with the new, then make sure to click on “Forget Remote” and then pair the new one.
Step 4: Press the play/ pause button and hold it down for 5 seconds before releasing. Your Echo will pair with this remote in 40 seconds.
Why Your Remote Might Not Work?
If the standard pairing process does not work, it could be a software issue. the batteries might have run out. there is no clear connection between the remote and the device. there is another paired remote which you have missed in checking.
Steps To Make Your Remote Work
There have been plenty of complaints regarding an unusable remote. In case your problem continues to persist, try these steps.
Step 1: Check The Remote Batteries There might be a chance that you did not notice and your battery has run out. In that situation, all you will need to do is to replace the batteries and the remote will be working just fine.
Step 2: Try Pairing Again Check if your pairing has been done properly. You can try pairing the device again by following the given set of instructions.
Step 3: Check for Purple Spinning Light If there is a purple spinning light showing on your device, it means that you have more than one remote connected. In case of this situation, you need to press the play/ pause button on your remote. Make sure to connect with the remote you need to connect.
Step 4: Remove Obstructions Even if it is a wireless connection, it will need space to connect with your device. You can start by removing things like a pile of books blocking your way or any nearby devices that send off radio signals.
Step 5: Reset The Remote You can try completely resetting the remote. It will refresh connections and also restart the remote’s system, internal hardware and software.
Step 6: Try Replacing If it is a faulty unit then you will need to get the remote replaced. If you have received a defective piece from the start and/ or are still under your warranty, you should be able to get a free replacement.
