Why Is My Walmart Order Taking So Long To Process?

There are a couple of reasons why orders get delayed at Walmart.com one of which is that some items in a cart may be out of stock and Walmart is waiting for them to restock instead of turning down the entire order. Plus, stores with a lot of demand may have orders delayed because there is simply too much demand to cope with. This is only natural and understandable considering the popularity of Walmart.

Walmart Online: Why Is My Walmart Order Taking So Long To Process?

Walmart is trying its utmost to make its presence felt over online shopping stores just as it has in brick-and-mortar stores. This is so it can capitalize on this industry worth trillions of dollars and increase its annual NET profit. There is no way that Walmart would ignore online shopping and not consider it important enough. Almost all of its competitors are selling online side-by-side physical stores and are reaping sizable profits from it.

Challenges of Online Shopping: Why Is My Walmart Order Taking So Long To Process?

As against in-store shopping, there are certain things which are different in online shopping and Walmart is slowly getting the hang of the challenges of online shopping from the mistakes that it has made. Mistakes for Walmart are the key to understanding how the industry works, how it is different from physical stores, what counts as important and unimportant. Also, how can the needs and demands of customers shopping from behind a screen online over the World Wide Web effectively be satisfied?

Timely Order Delivery Biggest Challenge

As it seems right now, the biggest challenge that Walmart is facing from customers is delivering orders on time. This is a prime benchmark of online shopping which Walmart is struggling to meet up with. The company is trying to cope with delays in orders as customers complain about why their Walmart order is taking so long to process. Walmart understands that it is lagging behind in this domain and needs to improve things to ensure on-time order delivery. It does not want its customers to be disappointed with its service quality for online orders. 

Certain Items Out of Stock Main Reason Behind Delays

The fact of the matter is that at times, it may not be entirely Walmart’s fault when a customer’s order has been delayed. This is because it is argued that the biggest factor behind delays in Walmart order processing is that some items in a customer cart may be out of stock. As a result of this, Walmart chooses to put such an order on-hold until the out of stock items are back in stock, for which it sends a notification to the supplier to supply the wanted items urgently, citing orders for them. Walmart does not want to lose out on an entire order and chooses to deliver with a delay instead than not deliver at all. Such kind of a thing happens with multiple orders and cancelling all of them would lead to a considerable loss in sales. So better late than never is the policy surrounding Walmart order delays.

One more reason for the delays in order processing is pretty obvious which is that stores with the highest demand inevitably have to face delays. This is understandably because the stores facing a rush of orders have a limited capacity of processing orders in a given working day. If they are overworked or if they receive orders beyond a certain limit, the later orders have to wait before the earlier ones are dispatched. This is something that cannot be controlled by Walmart as it cannot turn down requests for new orders citing high number of orders, that’s not the way it works.

Call Customer Support at 1-800-925-6278

If however you as a customer feel that your order has been delayed beyond an acceptable time period, you can always reach out to Walmart Helpline at 1-800-925-6278, and get the latest updates concerning your order. You would have to give the relevant information about your order such as the order # and get an update about when it will be delivered to you, estimate. The customer support will most probably give you a $20 discount owing to the delay in order delivery, which may well compensate you for the delay and cheer you up so you can get something against the high time penalty which you are having to face. Not a bad idea to get a $20 discount for a week’s delay, is it, what do you think?

Conclusion

It can be concluded that delays in Walmart order processing occur because of certain items being out of stock. Walmart waits for them to be back in stock before order dispatch. Also, stores with high demand have some late orders, which is inevitable and probably acceptable. Customers can get a $20 discount from Walmart if their order is delivered late. This is to compensate for the fault which is not at the customer’s end.

1-What is the average time for order delivery from Walmart?

2-Do customers feel satisfied for having had received a $20 discount for a late order or do they still vent at Walmart for late delivery?

3-What is the ideal period for order delivery according to customers?