Your television’s memory is insufficientThe video streaming app has become obsoleteThe software on your television is not updatedYour account is no longer activeYour Samsung TV is not connected to the internetYour internet connection is very sluggishYour HDMI cable is incompatible
If you experience such errors, you may be capable of solving these and many other comparable issues on your own without the assistance of a professional or an expert.
To resolve the problems, follow these steps:
Restart your Samsung TV (cold boot)
A cold boot is the process of shutting down and rebooting the device. It can help with various difficulties, such as bugs, visual issues, freezing, not loading, and crashing.
There are two ways to cold boot a television:
- Using a remote control
Keep the power button pressedTurn off the televisionTurn on the televisionThis takes approximately 5 to 10 seconds
- Unplugging the television
Unplug the Smart TV from the power sourceLet it get disconnectedReconnect it by plugging it into the source
Update the software of your television
Here’s how to check your Samsung TV for software updates:
Click on the ‘Settings’ menuSelect ‘Support’Click on ‘Software Update’Press ‘Update Now’
Delete the Prime Video app from your TV and reinstall it
Reset your Samsung television’s Smart Hub.
Before resetting the Samsung Smart Hub, you must first gather the login information for any applications you have installed on the device. After that, proceed as follows:
Click on the Settings menuGo to Support > Self Diagnosis > Reset Smart Hub to reset the Smart HubEnter your television’s PIN or the default oneThen reset will begin as you input your PIN
When you activate Auto Update, the app will begin automatically updating every time there is an update.
Make sure you have the necessary HDMI accessories.
While this is an uncommon occurrence, it might be one of the reasons for disrupt watch HD or 4K movies and TV shows on your television. It is possible if the HDMI cable is not compatible.
In most circumstances, streaming HD material necessitates using a cable with an HDCP 1.4 certification or more.
If your HDMI cable is old, you will need to purchase a new one to playback HD or 4K material. The iBirdie 4K HDR HDMI cable will resolve your problem.
The video is no longer available.
Check your internet connection.
A network status test may be used to examine the status of your internet connection.
Click on the Settings menuChoose GeneralSelect NetworkChoose Network Status
Run the test at this point. Take note of any error notices. Also, look for an X between your Smart TV and the router.
